Is the Telstra Smart Modem Gen 3 Worth Upgrading To?

If you’ve been a Telstra customer for a few years, chances are you’ve already used the first or second-generation Smart Modem. Now with the release of the Telstra Smart Modem Gen 3, many are wondering: is this upgrade actually worth it? Let’s break it down in real-world terms.

What Is the Telstra Smart Modem Gen 3?

The Telstra Smart Modem Gen 3 is Telstra’s latest all-in-one modem-router unit designed for Australian homes using the NBN. It combines Wi-Fi 6 technology, automatic 4G backup, and new eco-friendly materials into a sleek, modern device. More than just a speed boost, Gen 3 aims to provide a stable, reliable connection even when your NBN drops out.

Key Features and Improvements Over Gen 2

The biggest upgrade from Gen 2 is Wi-Fi 6 support. This means faster internet speeds, better signal handling in homes with lots of devices, and improved overall efficiency. For families or work-from-home users, it can make a big difference. The Gen 3 also includes enhanced 4G mobile backup speeds, going from the Gen 2’s 6/1 Mbps to up to 25/5 Mbps. That’s enough to stream, Zoom, and browse without major disruptions during outages.

Another standout is SmartFix, a Telstra system that auto-diagnoses and fixes many common issues. For everyday users, this means fewer calls to tech support and more uptime. It’s a quiet but major improvement. Plus, Telstra has made this modem with over 80% recycled plastic, aligning with a more sustainable production process.

Real-World Performance

In practice, the Gen 3 handles dozens of devices with ease. Whether it’s multiple smart TVs, phones, tablets, or laptops, the Wi-Fi 6 tech keeps things smooth. Users report stable performance even during peak hours. For those upgrading from older routers or Gen 1, the difference is immediately noticeable—especially in larger homes where range used to be an issue.

4G fallback also performs well. During an NBN drop, the switch to 4G is nearly instant, and while it’s not as fast as your fiber connection, it keeps you connected without skipping a beat. Telstra’s own data says it resolves up to 15,000 issues per month using SmartFix alone.

Setup and Ease of Use

Setting up the Gen 3 is straightforward. It’s preconfigured for Telstra customers, and all you usually need to do is plug it in. Accessing the modem’s settings through 192.168.0.1 is easy, with a clean interface that allows for adjusting settings like guest networks, Wi-Fi band steering, or parental controls.

The front LED makes it easy to know what’s happening: green for normal connection, blue for 4G backup, orange while connecting, and red for errors. It’s intuitive and reduces the guesswork when something goes wrong. Users who aren’t tech-savvy will still find this device easy to manage.

Pros and Cons of Upgrading

Pros include support for Wi-Fi 6, which brings noticeable speed and stability improvements, especially in device-heavy households. The 4G mobile backup offers peace of mind, and the automatic diagnostics save time. Its design is modern and uses recycled materials, which is a bonus for environmentally conscious users.

Cons are more niche but still worth noting. There’s no built-in DECT support, which means you can’t pair cordless Telstra phones directly with the modem like you could with some Gen 2 models. And while the modem is technically compatible with other ISPs, it’s optimized for Telstra, limiting flexibility for some advanced users.

Who Should Consider Upgrading?

If you’re using a Gen 1 or early Gen 2 modem and have experienced slowdowns, dropouts, or limited range, the Gen 3 is a logical next step. Households with multiple users streaming, gaming, or working remotely will benefit the most. The same goes for rural customers where NBN may not be perfectly stable—here, the 4G backup can be a lifesaver.

Even if your Gen 2 modem is working fine, the upgrade may still be worth it if you want to future-proof your setup or take full advantage of faster NBN speeds. But if your needs are basic—say, checking email and watching Netflix on a single TV—you might not notice a huge difference.

Comparison Table: Gen 2 vs Gen 3

Final Verdict: Is It Worth It?

For most users, especially those in larger homes, with lots of devices, or in need of backup internet, the answer is yes. The Telstra Smart Modem Gen 3 offers strong performance gains, better coverage, and smarter problem-solving features. It’s also one of the few modems on the market with an eco-conscious design. That said, if your existing setup works well and you don’t need Wi-Fi 6 or 4G fallback, the upgrade may not feel urgent.

Overall, it’s a solid modem that delivers what it promises without overcomplicating things. The experience is designed around everyday users—not just techies—and that’s what makes it an appealing choice.

FAQs

Can I use the modem with another provider?
Technically yes, but it’s optimized for Telstra, so features like 4G backup may not work with other ISPs.

What happens if I remove the SIM card?
The 4G backup will be disabled, and you’ll rely entirely on your wired NBN connection.

Does it support mesh systems?
Yes, you can add mesh extenders if you need broader coverage across large or multi-story homes.

Is there a subscription cost?
No, the modem is usually bundled with Telstra plans, but confirm pricing on your account or contract.

Can I turn off Wi-Fi 6?
You can disable features or switch bands in the admin settings, but Wi-Fi 6 is designed to be backward-compatible and more efficient overall.

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